USCIS Launches Virtual Assistant

Emma was developed in response to a growing interest in self-help tools and to enhance our customer service.

Posted on 12/2/15
By Staff | Via ViewsWeek
(Photo by Nicola Romagna, Creative Commons License)
(Photo by Nicola Romagna, Creative Commons License)

U.S. Citizenship and Immigration Services has launched a virtual assistant named “Emma” on uscis.gov, allowing customers to quickly find accurate information. She answers questions in plain English and navigates users to relevant USCIS web pages.

 

According to a USCIS press release, the virtual assistant is named after Emma Lazarus, whose famous words are inscribed at the base of the Statue of Liberty.

 

Emma was developed in response to a growing interest in self-help tools and to enhance our customer service. USCIS call centers currently receive many questions concerning general information requests that can be provided through the Web. Now Emma will help provide that information.

 

A rudimentary, text-based version of more advanced virtual assistants such as Apple’s Siri,Emma interprets typed questions and direct users to relevant parts of the USCIS website. For instance, when asked, “How do I prepare for a trip to Brazil?”, Emma might prompt users to choose an option based on their immigration status.

 

“Although Emma can currently answer many questions our customers commonly ask, her knowledge base is still growing. As customers ask more questions, Emma gets smarter and can better assist future customers,”said the press release.

 

You can access Emma on a desktop or laptop. Soon, she’ll be expanding to mobile devices, and herSpanish language capabilities will be arriving early next year.

 

Check out Emma at USCIS.gov and click “Ask a Question” in the upper right-hand corner of the page.

 

For more information on USCIS and its programs, please visit uscis.gov or follow us on Twitter (@uscis), YouTube (/uscis), Facebook(/uscis), and the USCIS blog The Beacon.

Check Also

US Charges India with Plotting to Assassinate Sikh Separatist in New York

The indictment, unsealed by federal prosecutors in New York, accuses the Indian national of orchestrating a meticulously planned plot to eliminate the Sikh separatist figure within the bustling environs of New York City.

Forget ‘Peace,’ Did Abraham Accords Set Stage for Israel-Gaza Conflict?

The Biden administration could have reversed Trump’s efforts, and placed pressure on Israel to halt these plans, as well as end its settlement expansion while making good on its promises and obligations under the peace process. Instead, the president continued Trump’s normalization efforts while breaking from presidential precedent and not even attempting to advance the peace process, all while issuing little to no criticism of the Israeli government’s violations.

Leave a Reply

This site uses Akismet to reduce spam. Learn how your comment data is processed.

Discover more from ViewsWeek

Subscribe now to keep reading and get access to the full archive.

Continue reading